FAQ
Q：How to place order by layaway?
A：During the checkout process, you will have the option to select "Layaway." Simply click on this option to proceed. Here are the details:
Process Payment:
Once you've completed your order, we will send you an invoice via PayPal within 48 hours. Your order will be processed once the initial down payment has been cleared.
In some cases, your order may already be prepared for shipping by the time you've paid it off.
Our Layaway program extends for up to 60 days, and you have the flexibility to pay off your balance at any time within this 60-day period. Your remaining balance can be easily tracked through your PayPal invoice. The initial down payment required for Layaway is 30% of the total order amount.
Q：Do you ship worldwide?
A：Yes, we do ship worldwide! Shipping costs will be calculated and displayed for your order before you proceed with payment. We also offer free shipping for orders over $60.
Q：I would like to know how to become an official dealer?
A：If you aspire to become an official dealer for our products, certain information is required. Here are the details:
Required Information:
Company Information: Please provide your company name, registered address, and contact details.
Company History: Briefly describe your company's history, including its founding date and primary business focus.
Kindly send the above information to info@obdoll.com. We will carefully review your application and initiate further communication. If you have inquiries or require additional information, feel free to contact us.
Q：How long will my order take to arrive?
A：Depending on your location, it will take anywhere from 10-15 business days, however this varies from country to country based on your respective CUSTOMS department.
Q：Will I get a tracking number for my shipment?
A：Yes! You will receive a confirmation email containing a tracking number approximately 1-2 business days after your order has been shipped. Please also check your SPAM folder if you don't find our email in your primary inbox.